Tax Software vs. Hiring a Tax Professional: Which is the Better Choice?

Are you currently bogged down in paperwork for tax season? Whether you’re a business owner, freelancer or individual, tax season can be incredibly stressful. So, it is understandable that many people turn to tax software or hiring a professional, but which one is the better choice? That’s all dependent on your circumstances.

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The Tax Filing Basics

Before you decide on whether to use tax software or hiring a tax professional, it is crucial that you understand the tax filing basics. The IRS requires individuals file a return by April 15 each year, but it is possible to request an extension if you need more time. 

Also the IRS encourages you to file electronically, which means using software or using a CPA. If you have a straightforward return, tax software can be affordable and easy to use, but for those with a more complicated tax situation, it may be better to use a professional tax preparer or CPA. 

There are two main methods to file a tax return, you can either use a tax software which is created by a tax preparation company or you can hire a tax professional. Either option can help you to stay compliant with the latest tax code, but the best choice for you will depend on your financial circumstances. 

Tax Software

If you want to do your own tax work online, tax software is a popular and simple option. Software can be a more affordable option compared to hiring a professional. If you have a simple tax situation with minimal roundabouts, there are affordable online tax filing options, which can work well if you only need a W-2. However, there are also software packages designed to cater for those with complex tax needs, such as the self-employed who need to file a 1099 with a W-2. 

Many software solutions don’t leave you to completely deal with filing on your own. The software may provide prompts or ask you questions while you’re completing your return. This allows the software to use built in algorithms that are specifically designed to determine eligibility for deductions under the tax laws. This means that you don’t need to consult a professional simply to see your available tax benefits. 

The software can suggest deductions based on the information you provide, such as your domain. However, you do need to appreciate that you are still responsible for the potential representations made inside the software program.

Tax Software Advantages

Lower Costs

One of the main advantages of tax software is that it is associated with lower costs compared to using a professional tax preparation service. Typically, it costs far less to calculate an income tax return with software, so you can keep more of your hard earned cash. 

Quicker Turnaround

When you hire a tax professional, you will have to wait for them to complete and file your return, so will have a slower turnaround. On the other hand, with software, you can do the work yourself, so you’ll be in better control of the filing timeframe. 

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Ease of Use

Most tax software options are designed to be easy to use. Depending on the specific software there may be a learning curve, but typically, all you need to do is answer the questions presented to you and the software algorithms take care of the rest. 

Software Compatibility

If you’re self-employed or run a small business, you may already be using software solutions to keep track of your income and expenses. With the right tax software, you can link this software to automatically input pertinent information into your return. This not only saves time, but can minimize the risk of data input errors. 

Tax Software Disadvantages

Learning Curve

As we touched on, there is a learning curve involved in compiling and filing your return. Unlike a tax professional, who handles tax matters week in, week out, you will only be using this to file your returns once a year. So, it may take some time to learn how to efficiently compile your financial information, which means you could spend hours trying to sort your return. 

Filing Difficulties

Accountants and other tax professionals are trained in tax planning, but as an amateur, you may not find it all that easy. If you have any complex or non standard issues or concerns for your small business or enterprise, you may find it difficult. 

Potential Inaccuracies

Nothing is perfect and software can have bugs, but any mistakes could potentially cause serious issues on your return. You only need to miss a bracket or mistype a number and it could change your entire result. 

Additionally, tax law is continually changing, so if your software has not automatically updated to the latest version, you could make some costly mistakes. 

You Have Ultimate Responsibility

When you’re using tax software, you need to remember that you have the ultimate responsibility for filing your return. If you are audited, everything you’ve filed is completely down to you. 

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Tax Professionals

If you don’t want to calculate your taxes by yourself, you could hire a Certified Public Accountant, Enrolled Agent or other tax professional. You can work with these people online or in person. 

Hiring a tax professional can take potential problems off your hands when you file. They are trained to handle more complex tax concerns and situations, so there is minimal risk of potential inaccuracies. 

Some circumstances where hiring a tax professional may be advisable include the following.

  • You’re starting a small business or business partnership
  • You’re retiring
  • You earn income from sources outside the U.S
  • You own a property and rent it out
  • You handle restricted shares or stock options

In many circumstances, you can make an appointment to see someone in person, but this tends to be slower and more complicated compared to an online consultation. However, a face to face meeting can be more helpful if you need greater insight into handling your taxes. Many people find it easier and more open in a face to face appointment. You may also find a face to face appointment beneficial as you can access the expertise of a tax professional if you’ve had issues with the IRS in the past. 

Of course, you can work with a tax professional online, but this can be a little more complicated. You can communicate by email or using conference software, but this may not be as smooth flowing as an in-person service. 

The Difference Between a Certified Public Accountant and Enrolled Agent

One of the first things you’ll need to consider when evaluating tax professionals is whether you choose a CPA or EA. While both are qualified to help you with your taxes, there are some crucial differences. 

CPAs or Certified Public Accountants are certified professionals offering a variety of accounting services including tax preparation, financial consulting and auditing. This gives them a broader scope of expertise, so you can consult them on both tax and non tax related financial matters. 

EAs or Enrolled Agents are tax specialists that are certified by the IRS. They focus exclusively on tax matters and as such they tend to be less costly compared to a CPA. However, they may not offer the same services. 

So, if you simply have a tax related query, an EA is likely to be sufficient, but if you need more comprehensive financial guidance and advice, it is likely to be better to hire a CPA. 

Tax Professional Advantages

Greater Knowledge Base

Instead of relying on an algorithm, tax professionals have years of experience to calculate your taxes. Although they may use tax tools, professionals use their skills, experience and knowledge that they have developed over the years to assist their clients.

Access to Insights

Typically, tax software will only provide you with the exact information you need. On the other hand, tax professionals can provide some decent hacks for entrepreneurs and business owners. They can also provide professional advice for how to handle your taxes in the future.  

Tax Professional Disadvantages

Higher Cost

Tax software tends to be a more affordable option to file your taxes. When you use a tax professional, you pay for those extra services and additional attention. This could cost far more in the long run. 

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Potential Delays

When you use software, you will get your return as soon as you file your paperwork, but with a tax professional, it is likely to take longer. From scheduling an appointment to waiting on the person to complete the paperwork and send you a copy of your return, you will need to be prepared for delays. 

Human Error

Even the most experienced professional is still a human being, and humans can make mistakes. Human error can occur at any time, and if there is a mistake on your tax return, it could have long term cost implications. 

When Should You Consider Tax Software?

Tax software is an appropriate option if you have a fairly straightforward financial situation. In tax filing parlance, if you opt for standard deductions rather than itemizing your deductions, you only receive employment income with a W-2 from your employer, you reside in one state throughout the year or you only invest in traditional assets, you should consider your financial situation straightforward. 

Essentially, the fewer tax events you have and the fewer tax forms you need to complete, the easier it is to use tax software. 

When Should You Consider a Tax Professional?

If your financial situation is more complicated, tax software may not be entirely sufficient for your needs. While there are some highly complex software options, if you have itemized deductions, multiple sources of income, you’re a partner in a business, you have non traditional assets or you earn income across multiple jurisdictions, you may run into difficulties using tax software and may prefer a tax professional to handle your return. 

There are other scenarios when it can be a good idea to consult a professional, such as if you’re focused on estate or retirement planning, or you’ve sold a business, you may need help to identify tax efficient strategies or determine if you have an asset sale or a stock sale. Tax professionals specialize in helping clients to minimize their tax liability. They can help you to plan your investment strategies to minimize the amount of tax you’ll attract. 

You may also want to seek professional help if you’ve recently divorced. If you’ve previously jointly filed, getting divorced can complicate your tax matters. 

Essentially, the more complicated your financial situation, the more help you’ll need with tax planning to minimize how much tax you’ll pay. Although tax software can help you stay on top of tax compliance, including filing the necessary returns and paying the correct amount, it will not be much help with tax planning and the decisions you need to make to reduce tax liability. 

FAQs

Do Tax Professionals Use Software?

These days, technology has infiltrated almost every aspect of our work and personal lives, and tax professionals are no exception. However, while tax professionals may use software and other tools, they don’t entirely rely on it. They use their professional knowledge and expertise, using software for quick verification or to efficiently categorize receipts. 

So, it is common that tax professionals offer the best of both worlds, combining technology and knowledge to efficiently calculate returns and provide clients with peace of mind that they are not overburdened by their taxes.  

Is It Worth Using a Tax Preparer?

In many cases, a professional tax preparer can be well worth the cost, particularly if they have a stellar reputation for their experience and expertise. Even if you’re not using a CPA, tax preparers are also still likely to know more about tax law and filing procedures than you do, which can help you to save money when you file your returns. 

Tax preparers also tend to have a keener eye for detail compared to amateurs. They may find deductible expenses or tax credits that you could have missed. It can also take less time to file your return, which reduces your stress and hassle. 

However, it can also be worth investing in the services of a CPA if you have more complex finances. 

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What’s the Best Tax Software?

This entirely depends on your preferences, budget and financial situation. There are some fairly basic software options that are low cost and ideal for those who have simple financial circumstances and just want to file their return online. However, if you’re self employed or a small business owner, you are likely to need a more sophisticated option. 

If you are considering software, it is well worth researching the options to determine which is the best fit for you. There is no point in paying for a more costly software with a steeper learning curve if you just want to file a basic return. Fortunately, many software options feature trials and money back guarantees, so you can assess the features and usability to determine if a particular software is a good fit for you. 

Is Tax Software Cloud Based or Downloaded? 

Again, this depends on the choice of software. There are both downloadable software options that remain on your computer and options that are in the cloud. There are advantages and potential disadvantages to both options. Cloud based software is becoming more commonplace and popular, and it does provide greater flexibility. You can use the software from anywhere and you don’t need to worry about data storage issues if you have a problem with your computer. However, you do need to be confident that the software company takes security very seriously, since you will have a lot of personal and financial information stored on their servers. Additionally, if you don’t have an internet connection or your connection is unstable, you may be unable to access the software or work on your return. 

Tax Software vs Tax Professionals: Which One is Best?

There is no easy answer to this question as it depends entirely on your individual preferences, requirements and financial situation. Both professionals and software have a vital role to play in managing taxes. Tax software can offer convenience and affordability, particularly for those with a straightforward return with a single income source. On the other hand, using a professional will allow you to access personalized support, expertise and insights for more complicated situations, which can be beneficial if you have multiple deductions or income streams or other complex tax situations. 

FactorTax SoftwareTax Professional
CostLowerHigher
ConvenienceAvailable anytime, file from homeRequires appointments or document drop-off
AccuracyHigh with guided questions, but user input-dependentVery high—professional catches nuances and deductions
Audit SupportLimited (some offer add-on audit assistance)Full support, often includes representation
CustomizationLimited to software capabilitiesPersonalized advice based on financial situation
Speed of FilingFast—can file in a few hoursSlower—depends on preparer’s schedule
Tax Knowledge NeededBasic—software guides userNone—professional handles all tax laws and forms
Best ForSimple to moderate tax situationsComplex returns, business owners, major life changes

Both options are viable and it is important to think beyond the initial cost. The cost of hiring a professional can be well worth it, but there are also some software compromises. There are a number of platforms that offer sophisticated algorithms and provide access to advice from tax professionals. While this tends to be more costly compared to more basic software, it is typically less expensive compared to hiring a professional, so it can be a good option for cost savvy entrepreneurs and small business owners. 

If you’re still unsure which option is best for you, consider evaluating a few software options and speaking to a tax professional. This can be a low cost way to clarify your needs and determine the best approach for you.